For Cash On Delivery(COD) orders, our customer service team will contact the customer within one business day to verify the order details. Once the information is confirmed, we will arrange for the Riyadh warehouse to pack the items and hand them over to the courier company within one business day. After pickup, the package is usually delivered to the customer within 3 business days. Before delivery, the courier will typically contact the customer, so please pay attention to phone calls and WhatsApp messages, and have the payment amount ready (the courier company supports multiple payment methods). We recommend tracking the shipment using the tracking number we provide approximately 24 hours after the order is confirmed.
Qatar
For successfully paid online orders, we will notify the nearest Doha store within one business day. The store will typically complete the packaging within one business day and coordinate the delivery time directly with the customer. Please make sure to answer phone calls and check WhatsApp messages. Customers may also contact customer service to request the contact information of the store handling the delivery and reach out to them directly.
For Cash On Delivery orders, our customer service team will contact the customer within one business day to verify the order details. Once the information is confirmed, we will notify the nearest Doha store within one business day. The store will typically complete the packaging within one business day and coordinate the delivery time directly with the customer. Please make sure to answer phone calls and check WhatsApp messages. Customers may also contact customer service to request the contact information of the store handling the delivery and reach out to them directly.
Shipping Rates
Saudi Arabia
For orders with an actual payment or payable amount over 199 SAR, delivery is free. For orders under 199 SAR, a shipping fee of 19 SAR will be charged. The free shipping threshold may be adjusted based on promotional campaigns, so please refer to the event details or contact customer service for the most up-to-date information.
Qatar
For orders with an actual payment or payable amount over 199 QAR, delivery is free. For orders under 199 QAR, a shipping fee of 19 QAR will be charged. The free shipping threshold may be adjusted based on promotional campaigns, so please refer to the event details or contact customer service for the most up-to-date information.
Sales Tax
All product prices include taxes, and we do not charge any additional tax fees to customers.
Order Changes & Cancellations
Orders can be canceled before shipment with no charge.
No modifications are allowed after dispatch.
Delivery Inspection & Shipping Damage
Please inspect the shipment upon delivery.
If the item is visibly damaged, you may refuse delivery.