Return Policy

Returns

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

1. Please contact Customer Service service@hibobi.com to provide the issue, indicating your order number, the reason and the item(s) you would like to return. We will get back to you within 48 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

Note:

Please put a note in the package and attach your order number, name, and contact number. We will check it after receiving this package.

3. Drop off your package at the local post office and the return shipping cost will be made at your own cost.

4. Most returns are processed within 5 business days after we receive your package. If you chose payment online when you placed order, we will refund the amount to your bank card. If you chose cash on delivery when you placed order we'll refund to your Hibobi wallet. Wallet balance can be used on your next purchase. Once your refund has been issued, you will receive a confirmation email.

Note:

1. You will get a full refund if your have received a wrong or damaged product or a product that is inconsistent with the description on the Site. (Including COD charge and the original shipping fee)

2. You will get a refund of product amount if you change of mind or ordered by mistake or ordered wrong color or size. (COD charge and the original shipping fee are non-refundable)

Return Conditions

1. You have 15 days to decide if an item is right for you, if not, you can certainly come to us within 15 days of receipt.

2. Please provide 2 pictures for each item (One is a picture of the product, and the other is the size)

3. The following items cannot be returned or exchanged: lingerie & sleepwear, swimwear, baby supplies, and accessories (except scarves, bags, and blankets).

4. Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

5. We do not accept returned items that were sent back by you directly without checking with Customer Service first.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us.

Return Address

If you want to return the items to the nearest return address, please contact Customer Service email：service@hibobi.com to provide your issues, your order number, the reason and the item(s) you would like to return. Our customer service representative will reply you within 48 hours.

* if the customer has purchased two or more products, he/she can request a partial refund, asking for the amount to be refunded;

* product not received: 5 working days after estimated delivery time;

* defective product / product different from advertised: 5 working days after product delivery;

* fraudulent or unauthorized transaction / the amount charged on the customer's invoice is not the same as it appears on the website / duplicate charges: 5 days after notification of charge;

Note:

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.